Politique de remboursement

Policy on Order Acceptance, Warranty, Returns, Refunds, and Exchanges

Order Acceptance

How does order acceptance work?

After you place an order, we will send an email confirming that your order has been received. Please note that this email serves only as an acknowledgment of receipt and does not constitute acceptance of your order. HMS reserves the right to accept or reject any order at its sole discretion and for any reason. If your order is cancelled after payment has been processed, a refund will be issued in the original transaction currency.

How do I know whether my order has been accepted?

Once your order is submitted, you will receive an order confirmation email. However, receipt of this email does not mean that your order has been formally accepted. Order acceptance remains subject to review, and HMS may decline an order where necessary.

What happens if HMS confirms my order but later finds that the product is unavailable?

If HMS is unable to fulfil your order after confirmation for any reason, the order will be cancelled and a full refund of the purchase price will be issued.

Warranty

What is HMS’s warranty policy?

HMS’ products are covered by a one-year limited warranty from the date of purchase against verified manufacturing defects. If HMS determines that a product contains a manufacturing defect, we will, at our sole discretion, repair or replace the item at no charge. If you experience any issue with your HMS product, please contact us and we will be pleased to assist you.

What is covered under HMS’s warranty?

The one-year limited warranty applies to all HMS products and covers manufacturing defects only. It does not extend to accidental damage, misuse, or normal wear and tear. If you believe your product has a defect, please contact us for assistance.

What is HMS’s return and exchange policy for defective products?

If you receive a defective product due to an error on our part, you may request a return, refund, or exchange within 14 days of delivery. If HMS determines that a product contains a manufacturing defect, we will, at our sole discretion, repair or replace the item at no charge. If you experience any issue with your HMS product, please contact us and we will be pleased to assist you.

What is HMS’s approach to customer satisfaction?

At HMS, customer satisfaction is of great importance to us. If you have any concerns regarding your purchase or experience any issue with an HMS product, please contact us at CS@HMS.WATCH, and our team will be happy to assist you.

Returns

What are the conditions for returning a strap?

To be eligible for return, the strap must be completely unworn. The leather must show no bends, folds, or creases, and the buckle tongue must not have been inserted through any strap hole.

How can I initiate a return?

To request a return, please email CS@HMS.WATCH and submit the required return form through our website. Once your request is reviewed, we will provide you with the return address.

What information should be included when returning a product?

Please include your order number inside the return package to help us identify and process your return efficiently. Failure to provide the order number may result in delays in processing your refund.

Is there a specific deadline for returning a defective product or an item sent in error?

Yes. If the product is defective or the issue arose due to an error by HMS, you may request a return, refund, or exchange within 14 days of delivery. If HMS determines that a product contains a manufacturing defect, we will, at our sole discretion, repair or replace the item at no charge. If you experience any issue with your HMS product, please contact us and we will be pleased to assist you.

What is the return policy for ready-stock straps and accessories?

All HMS products may be returned within 14 days of delivery for a full refund, less the original shipping charges.

To qualify for return, straps must be completely unworn, with no bending, folding, or creasing of the leather, and the buckle tongue must not have been inserted through the strap hole.

In addition, all returned HMS products must be unused, undamaged, in their original packaging, and accompanied by all original accessories and supplementary items.

Who is responsible for return shipping costs?

Return shipping costs are generally the responsibility of the customer, except where the return is due to an error on the part of HMS.

 

Refunds and Exchanges

Can I exchange a strap for a different one?

Yes. If you wish to exchange a strap, you may return the original item and place a new order for the replacement strap. Once we receive the returned strap, the refund will be issued to your original payment method. If you prefer, you may place the new order before we receive the returned item.

Please note that the returned strap must be completely unworn, with no bends or creases in the leather, and the buckle tongue must not have been inserted through the strap hole.

How long does it take to process a return or exchange?

Please allow approximately 7 to 14 business days from the date you ship the item for your return or exchange to be processed. However, HMS does not guarantee transit or delivery times associated with shipment.

How will my refund be issued?

Refunds will be credited to the original payment method used for the purchase.

What happens after I send the strap back?

After we receive and inspect the returned strap, your refund will be processed to the original payment method, less the original shipping charge and any other mutually agreed fees, if applicable.

What is your Return and Exchange Policy?

For full details, please refer to our Returns Policy. If you need further assistance, please contact us at CS@HMS.WATCH or submit a request through the online form available on our website.

Who is responsible for return shipping costs?

Unless the return is required because of an error by HMS, return shipping costs remain the responsibility of the customer.